Frequently Asked Questions

If you have a question, it’s probably been asked before, which means you can get the answer faster than by email.

Please take a look through our FAQ below and if your question remains unanswered then contact and we’ll respond by email within 48 hours.

Q1. I’ve ordered tickets, but can you let me know what time kickoff is?

A1. The time and date of the match are only decided by the club a week before it tales place, at which point we will email you with full details. If the match is on a Saturday kickoff will usually be between 20:00 and 22:00 or 19:00 on Sunday.

Q2. I’m interested in a match but notice that the match date may change from Sunday to Saturday (or Wednesday to Tuesday or Thursday). What do you think are the chances of this particular match being changed?

A2. We won’t know until the week before. It mainly depends on television and other competitions, but ultimately is down to the club to decide.

Q3. Can you send tickets to my home address?

A3. We would love to, but since we only receive tickets a few days before the match it is impractical to do so. We therefore give you the choice of receiving the tickets at your hotel or collecting them yourself.

Q4. If I choose to collect my tickets where do I need to go?

A4. Tickets for FC Barcelona can be collected from Travel Connection Barcelona, located at Gran Via Corts Catalanes 646, Principal, 08007 Barcelona. Office hours are 09:00-13:00 and 15:00-18:00 Monday-Friday and 10:00-16:00 on Saturday (match weekends only). Real Madrid tickets can be collected from HOTEL NH EMBAJA, Santa Engracia 5, 28010 Madrid. We’ll remind you of these details and provide you with a contact phone number shortly before you travel.

Q5. When can I take the Camp Nou Stadium Tour that I receive with the match tickets?

A5. The stadium tour is open Monday-Saturday all day and on Sunday mornings. You are free to use you tour tickets whenever is convenient for you without pre-booking a time.

Q6. I’ve ordered tickets for the match in 2 weeks but still haven’t heard anything from you. When will I receive these details?

A6. Don’t worry, we don’t contact clients until a few days before the match, Once we know the kickoff date and time we’ll send you these details as well as provide a contact phone number, details of how to get to the office and a whole host of other useful information.

Q7. I want to make sure I don’t miss out next season. When is the fixture list published?

A7. The fixtures are drawn at the end of July and if you sign up for our newsletter we will send you details as soon as they are announced.

Q8. I’m thinking of booking an apartment, but notice that you only deliver to hotels – why is this?

A8. Because the tickets need to be signed for both the client and courier would need to meet at a convenient time. This hasn’t proved practical to do and so clients who are staying in an apartment must collect their tickets.

Q9. Do you guarantee that my tickets will be seated together?

A9. Unfortunately we can’t guarantee that they will be due to the way in which the club makes its ticket allocations. We do endeavour to provide seats together, but in cases where this is not possible we will provide them in the same area.